Error Reporting Thread

[waterlilybarb]

Originally Posted by seb890

Mortdecai movie seems broken. It stops displaying at 36.10 min.

Please adress the issue.

Thanks
Sébastien

I just tested it, and it appears to be working fine right through to the end. Please see the note in post #1 of this thread about what to do when a movie stalls. That happens when the connection is lost on one end or the other, and can happen to anyone. Hope you are able to enjoy the rest of the movie.

[seb890]

Originally Posted by waterlilybarb

I just tested it, and it appears to be working fine right through to the end. Please see the note in post #1 of this thread about what to do when a movie stalls. That happens when the connection is lost on one end or the other, and can happen to anyone. Hope you are able to enjoy the rest of the movie.

Too late and I am not sure I want to pay another 5 mgs to watch it again unless I can ask for a refund ?

[waterlilybarb]

Originally Posted by seb890

Too late and I am not sure I want to pay another 5 mgs to watch it again unless I can ask for a refund ?

Yes, you can request a refund by sending a PM to etworm, the site Admin.

At least now you know that if that happens again, you should be able to sort it out and continue with your movie.

[seb890]

Originally Posted by waterlilybarb

Yes, you can request a refund by sending a PM to etworm, the site Admin.

At least now you know that if that happens again, you should be able to sort it out and continue with your movie.

Thank you for your support.

[waterlilybarb]

Originally Posted by seb890

Thank you for your support.

You're most welcome.

[Charleigh]

I am using Google Chrome, I always have. The problem with the flash site started approximately 3 weeks ago...maybe longer. Was there an upgrade or change to the site?

[gdi3]

The new video format on this site is terrible. The movies seem to be very jerky - or sticky - as in the watching the movie it seems to stick, not flow smoothly. Happens to all movies since the new video format has been introduced.

Is there anything I can do, please?

[Merzig]

Hi

Tried two pay Movies and i am getting the following message:
File Could Not Be Played!

Following Movies:

With This Ring

Fishing Naked

Messages Received: Error loading Media:
Files could not be played

Using iPad with Apple TV



I haven't changed any of my settings and have not had this problem before.

Will my MGs be credited to my account ?

Thanks

[waterlilybarb]

Originally Posted by Merzig

Hi

Tried two pay Movies and i am getting the following message:
File Could Not Be Played!

Following Movies:

With This Ring

Fishing Naked

Messages Received: Error loading Media:
Files could not be played

Using iPad with Apple TV



I haven't changed any of my settings and have not had this problem before.

Will my MGs be credited to my account ?

Thanks

You have to make a request for reimbursement by sending a PM to etworm. The link with more information is in post #1 of this thread.

As for the error you're getting, may I ask which browser you are using? I had Shinny, one of the other moderators, check if AirPlay was working for her, and she said it is, though it was a bit jerky. She said that Chrome seems to be the most stable browser for viewing.

[jhenry]

30 mins from end of Fast & Furious 7 the video stopped