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View Full Version : How can we help you???


thebest2k8
01-24-2009, 12:26 AM
This thread is for anyone having problems, suggestions, or comments about the site, and we wil try our best to get you the answers, so feel free to post here and one of our MODs will try and help you:)

bala
01-24-2009, 12:35 AM
Just to get you started

How often will you add movies-will it always be daily. i'm talking about movies that avaliable not new relases. i notice some of the movies date back 1932. There a lot flims from 1990-1999 that are missing. i know your site is new it take time but how often will update take place on movies

shinny
01-24-2009, 01:36 AM
Once we go live the ambition is to add movies daily. We will also try to source new releases as soon as we can so they will be uploaded onto the site also.

imarielle
01-24-2009, 08:00 AM
I think I remember reading a post from an admin that the plan is to release 12 new movies a day on the site and they have enough movies right now to keep that up until around March, and of course they will be getting more and more movies as more movies are released to theatres.

bala
01-24-2009, 08:17 AM
That's sound good :)

thebest2k8
01-24-2009, 10:30 AM
I think I remember reading a post from an admin that the plan is to release 12 new movies a day on the site and they have enough movies right now to keep that up until around March, and of course they will be getting more and more movies as more movies are released to theatres.

yes imarielle is right its about 12-15 movies a day until march

bala
01-29-2009, 04:41 AM
Any chance of knowing what movies that going to be added instead checking everyday to see the new flims added?

thebest2k8
01-29-2009, 08:53 AM
Any chance of knowing what movies that going to be added instead checking everyday to see the new flims added?

i don't think so, i think theyre adding them on randomely

bala
01-29-2009, 09:28 AM
no harm in asking it would nice :)

thebest2k8
01-29-2009, 04:17 PM
yea i totally agree, at least that way we may get an input on what type of movies they should add, but unfortunately no. :)

latasha
05-21-2009, 09:17 AM
why can't I veiw the videos in my library. I can view the songs but an message keeps popping up when I try to veiw my all media or my videos. can someone help me:confused:

trulee
05-21-2009, 12:41 PM
why can't I veiw the videos in my library. I can view the songs but an message keeps popping up when I try to veiw my all media or my videos. can someone help me:confused:


Is this because you have been downloading the movies for future viewing? The site doesnt condone downloading of the movies it holds. Its a streaming site and the downloading option is something from realplayer. That may be a reason why they are not held on your computer.

thebest2k8
05-26-2009, 08:13 PM
^^ absolutely right , not to mention downloading them is illegal

kayd80
06-03-2009, 08:35 PM
I am receiving a movie error to restart movie on every movie that I watch on this site. Is there something wrong with these movies? How do I fix this? I don't like having to close out the error 15-20 times during the movies.:confused:

waterlilybarb
06-03-2009, 09:20 PM
You don't have to restart the movie. Open your own Real Player by right clicking on the initial pop up RP. Choose "Play In Real Player" or "Play in RP Theater Mode". Even if the error message pops up it should not interfere with your viewing. I still get it sometimes but often don't notice until after I'm done watching a film. If you find it distracting though, you can close the initial pop up after the movie starts loading in your own Real Player.

Hope that helps and you'll be able to enjoy your viewing more smoothly. :)

annikalund
06-26-2009, 08:32 PM
Hi, I love the site and usually have no issues. Today I tried (many times) to watch Shelter. It worked fine for 13 minutes and then froze and repeated attempts at watching the rest has failed. Please refund my 5 MGs and all will be well. :)

trulee
06-27-2009, 07:12 AM
Hi, I love the site and usually have no issues. Today I tried (many times) to watch Shelter. It worked fine for 13 minutes and then froze and repeated attempts at watching the rest has failed. Please refund my 5 MGs and all will be well. :)

You may be aware that you can make 10 attempts in 24 hours to watch a movie without further MG's being used. If however you are still unable to watch the move, please send a PM to etworm who is the site administrator with an explanation of what has happened for a refund of any lost MG's.

I hope this glitch will not discourage your usage of the site, we would love to hear your reviews of the movies you've watched.

obran
06-30-2009, 07:07 PM
Before I bought MG's (which happened several days ago) I could watch free movies with no problems. As soon as I tried to watch movies that required MG's everything got messed up. I can't watch none of the movies now without re-communicating or re-loading every 2-3 minutes of each movie (it does it on it own). Or, all of a sudden it says "Communicating 99%" for half a day and nothing is happening!! It's just frozen. I tried to update my players, I followed tips from waterlilybarb 6/3/09 on this forum, but nothing works!! Anybody has any clue what's going on or how to fix this? Please help. Thank you very kindly

thebest2k8
06-30-2009, 07:11 PM
try uninstalling realplayer and reinstalling it..i ve seen this do wonders..also try playing free movies to make sure its working so that you don't loose any further MG's....and if that dosen't work.....report your problem in the error reporting thread in the newcomers guidence you most likely to get way more help there.. also try ending any real player or firefox processes in your task manager and try to watch a free movie see if that helps..

obran
06-30-2009, 07:21 PM
Ok, I uninstalled real player, but can't find a site that will give me free download of this player. Please help. Thanks

waterlilybarb
06-30-2009, 08:07 PM
Ok, I uninstalled real player, but can't find a site that will give me free download of this player. Please help. Thanks


Real Player is a free download. Here (http://forms.real.com/real/realone/intl/focus.html) is the link. They offer the option to upgrade to gold, but it's not necessary to do that in order to use it. :)

charizma
07-01-2009, 01:16 AM
T.y for this wonderful page, i like to ask a question though, before movieonline .cc has free movies right?? How come now they don't, under free movies it requires mg's can i ask y??
T.y. Again waiting for your reply

MHKFBSHAS
07-01-2009, 02:30 AM
THis is a great site how do we upload movies

GollygeeIamMe
07-01-2009, 03:11 AM
Good morning,
Started watching 'KNOWING', new movie in FREE section, tried 4 times, think there is a problem, freezes up at 5:51 minutes into the movie, the timer still moves along as if the movie is playing but the picture is frozen and never moves forward. Thought u should know about knowing, lol ;)

trulee
07-01-2009, 11:09 AM
Good morning,
Started watching 'KNOWING', new movie in FREE section, tried 4 times, think there is a problem, freezes up at 5:51 minutes into the movie, the timer still moves along as if the movie is playing but the picture is frozen and never moves forward. Thought u should know about knowing, lol ;)

Sorry you have experienced problems viewing this film.. It played ok for me so maybe it was just an issue of traffic causing your problems. You are able to watch a movie 10 times in a 24 hour period without futher deductions of MG's.

I hope you are able to enjoy this movie as much as I did.

waterlilybarb
07-01-2009, 01:50 PM
THis is a great site how do we upload movies

You cannot upload movies to the site. The site provides the movies.

T.y for this wonderful page, i like to ask a question though, before movieonline .cc has free movies right?? How come now they don't, under free movies it requires mg's can i ask y??
T.y. Again waiting for your reply

This is an error. Please send a PM to etworm for reimbursement of any lost MG due to the mistake.

GollygeeIamMe
07-03-2009, 08:02 PM
Hi Moderators,
Happy weekend to you. I wanted to bring to your attention several movies that have ISSUES. You have been so attentive about fixing others I thought I would dig up some more for you to work on. lol

1. The Good, The Bad & The Ugly - problem: only have half a movie, it switches over halway in to another movie titled, The Ghost & the Darkness, starring Val Kilmer, great movie as well, would love to be able to see that on the site in it's entirety.

2. Lost Samaritan - only 9 minutes long

3. Tears of the Sun - I was going to watch it but after reading all the comments on the page I did not want to risk losing my MG's if it didn't finish the ending of the movie.

Great site! Thanks:D

waterlilybarb
07-04-2009, 01:16 PM
I've added your post to our Error Report thread (http://www.movieforum.cc/showthread.php?t=24&page=12). As moderators we only are able to take care of things in the forum but we are able to bring posts like yours to the admin's & tech's attention.

Thanks for posting such detailed comments. :)

charizma
07-06-2009, 12:44 AM
Well for starters t.y. so much for this site its a fab :) secondly just wanna ask when will there be new free movies here so far all I see is paid movies :p again I am really grateful I really appreciate this cool site ;)

shinny
07-06-2009, 12:18 PM
Well for starters t.y. so much for this site its a fab :) secondly just wanna ask when will there be new free movies here so far all I see is paid movies :p again I am really grateful I really appreciate this cool site ;)

Hi there, thanks for the nice comments.

You can find the Free Movies in the tab at the top of the page on the blue bar on the movie site, but here is a direct link to it => Free Movies (http://www.movieonline.cc/index.php?newkey=serch&mod=list&classid=0&page=0&orderby=movid&keyword=0&type=lookpoint)

Asheyd
07-07-2009, 11:46 AM
Hi all,

Not sure if this is the right thread so feel free to move me :)

I have just tried to buy MG but it tells me that I can no longer use the card on my Paypal account. It is the same card that I used last time to purchase MG. I also used this account just 10 minutes ago so I know there is nothing wrong with my Paypal account or credit card.

Any reason why MovieForum.cc won't accept the details it accepted last time? I neeeeeed my movie fix :D

Thanks in advance for any information.

Ash

waterlilybarb
07-07-2009, 11:59 AM
No idea. Is it possible you maxed your card out when you used it a few minutes ago? I'd check with Paypal.

Asheyd
07-07-2009, 01:57 PM
No idea. Is it possible you maxed your card out when you used it a few minutes ago? I'd check with Paypal.

That's not the problem. Paypal also doesn't recognise a problem.

What a pain...I'll keep trying but there doesn't seem to be a logical reason.

:(

therese7
07-07-2009, 04:12 PM
:confused: tried watching the movie...have been charged 10 MGs already but i still haven't even watched the film...i thought maybe something's wrong with my real player application so i uninstalled and downloaded the application again...i thought wrong as it's still not working. why is this happening???:(

i stopped trying to watch altogether...i really hope my 10 MGs will be refunded please...

Celticmaidn
07-07-2009, 05:37 PM
Please send a pm to etworm with details of what movie and what happen. did yhou try clicking the realplayer icon on the bottom right and choosing realplayer or theater mode to watch. this clears up most problems.

therese7
07-08-2009, 01:56 AM
Please send a pm to etworm with details of what movie and what happen. did yhou try clicking the realplayer icon on the bottom right and choosing realplayer or theater mode to watch. this clears up most problems.

yes, i did...as soon as i clicked PLAY, it immediately went to real player...this was never the case in my previous viewings...now, it's been like that and i haven't been able to watch....

i sent pm to etworm...thanks

shinny
07-08-2009, 04:09 AM
That's not the problem. Paypal also doesn't recognise a problem.

What a pain...I'll keep trying but there doesn't seem to be a logical reason.

:(

At what point did it tell you that you couldn't use the credit card? Was it still on this site or had it transferred to Paypal?

trulee
07-30-2009, 09:05 AM
不收费的真的有吗?小锤就是其中一个. 还有呢!也可以免费看的.

We would love to assist you but are unable to as you have not written your post in English.

trinity251282
08-02-2009, 07:53 AM
The one issue I keep seeing is movies that are in foreign languages, or even only some parts in the movie are in a different language.... How do you get the subtitles as it is so frustrating when you miss something because you can't understand what they are going on about!!!:p

waterlilybarb
08-02-2009, 07:12 PM
The one issue I keep seeing is movies that are in foreign languages, or even only some parts in the movie are in a different language.... How do you get the subtitles as it is so frustrating when you miss something because you can't understand what they are going on about!!!:p

Our movies do not have the option of turning on subtitles for the viewer. I suggest reporting any such issues in our Error Reporting thread (http://www.movieforum.cc/showthread.php?t=24).

catnap
08-02-2009, 09:36 PM
Hi Mods, I have noticed a bit of spamming happening on the forum lately. :( I wonder if there is a way to slow them down or make it easier for us to report it.

Someone is currently logged on as 'mymnpymnpinly' and posting everywhere trying to sell who knows what?! No doubt you will be onto it soon (you're probabley still asleep there in the northern hemisphere). Trouble is they then just re-register and start again! Doh... :mad:

Anyway, thanks for all your hard work. :) :)

kevin_gummow
08-03-2009, 01:53 AM
sweeney todd stopped after 25 minutes do i get my money back all the other films have worked

trulee
08-03-2009, 02:09 PM
sweeney todd stopped after 25 minutes do i get my money back all the other films have worked


You are able to watch a film upto 10 times in a 24 hour period. If this has elapsed before you are able to watch it then please send a PM to our adminstrator etworm or reimbursement.

DjNas-T
08-04-2009, 09:00 PM
i have communicating problem and the movie kinda stop and reload every 2 minute

shinny
08-05-2009, 02:41 AM
i have communicating problem and the movie kinda stop and reload every 2 minute

Try letting it load in Realplayer Mode as this way once it loads (blue/green bar) all the way to the end, you won't get communicating problems.

shinny
08-05-2009, 02:44 AM
Hi Mods, I have noticed a bit of spamming happening on the forum lately. :( I wonder if there is a way to slow them down or make it easier for us to report it.

Someone is currently logged on as 'mymnpymnpinly' and posting everywhere trying to sell who knows what?! No doubt you will be onto it soon (you're probabley still asleep there in the northern hemisphere). Trouble is they then just re-register and start again! Doh... :mad:

Anyway, thanks for all your hard work. :) :)

Hi there, I know it can be annoying. We usually get on it quite quickly but I know it can be very offensive to the eyes/mind when it's not dealt with immediately.

Thanks for your nice feedback :-)

latasha
09-08-2009, 10:38 AM
why havent there been any good movies on here in the last week whats going on to busy to look at our request:(

waterlilybarb
09-08-2009, 12:50 PM
reply to latasha:
The requests are just that. Not all movies requested will be obtainable. People requesting movies currently in theaters should expect to wait for them to be added here, as the movies on the site are DVD ripped.

Movies are added as they become available to the tech team. Sometimes we get a load of really great movies, other times it's a little less great, but I personally have found some great hidden gems among those that I probably wouldn't have seen otherwise.

You also have to remember that people have different tastes. I'm sure for some of the members, recently added movies have been right up their alley.

reply to catnap:
As shinny said, we appreciate your feedback. Thankfully we have mods in several timezones, which helps, and we do our best to keep the SPAM (and more recently, porn) cleared out. Please continue to report any offensive posts you find - especially if they are still there for more than a few hours. It's members like yourself that remind me why I volunteered to be a mod, and am glad to know you appreciate our efforts to keep this site free from any kind of SPAM. :)

vik0422
10-14-2009, 07:35 AM
This thread is for anyone having problems, suggestions, or comments about the site, and we wil try our best to get you the answers, so feel free to post here and one of our MODs will try and help you:)
In order to buy MGs...I had sent "invitation codes" to four of my friends and they have since registered successfully on the site but I have not got any MGs as award for those 4 registrations...the status shown is "pending".

trulee
10-14-2009, 09:15 AM
In order to buy MGs...I had sent "invitation codes" to four of my friends and they have since registered successfully on the site but I have not got any MGs as award for those 4 registrations...the status shown is "pending".

If you are still awaiting the MG's for the registrations mentioned, please send a PM to etworm who is our admin for him to look into getting them awarded.

thebest2k8
10-14-2009, 09:43 PM
^^ this is correct send a message to etworm and he will get you ur mgs

bala
11-01-2009, 08:50 AM
it's getting to 1 year mark and there is no still no way earning MG on here seriously i think most member have been patient, back in January we were told it's new site and they need create a reward system but now it's been more than 10 months no way earning MGS on here.

Seriously what's going on ?:mad:

shinny
11-01-2009, 08:53 AM
it's getting to 1 year mark and there is no still no way earning MG on here seriously i think most member have been patient, back in January we were told it's new site and they need create a reward system but now it's been more than 10 months no way earning MGS on here.

Seriously what's going on ?:mad:

You can earn MG's Bala, by referring people :confused:

If you mean additional ways to earn MG then I will defer to etworm to answer this one. But I just wanted to clarify that you CAN earn MG's today, as it stands.

bala
11-01-2009, 09:06 AM
Sorry i should of been a lot clearer, yes refer people can only earn you 2MG which isn't enough in my opinion there only so many on-line contacts i can send referal link. you can't force anyone to click the link. :(. i run out people to sent my referal links.

my expectation is a little too high but when i look how viptv site create various ways to get points, i kind of expect same here while i appeciate this new site i kind wish there was way additional way earn MGS.

we are not asking for free MGS-we asking for ways we can help this site provide a better service and get some MGS in the process.

aimhi70
11-06-2009, 11:55 PM
I have been a member for several months and no problems til now. Several movies keep freezing up at various points no matter what I do. I have current RP yada, yada. I pm'd etworm a week ago on 10/31 about refunding the MG's wasted on trying to watch....and never heard a word. This thing about watching a movie 10 times in 24 hours? Ha. I got charged EVERY TIME I TRIED TO WATCH those 2 movies I pm'd etworm about. 20 MG in less than 3 hrs.

Just tonight I wasted another 5 MG trying to watch my sister's keeper and that froze up at 23.43. Should I waste my energy on etworm with that? I should think that a week is plenty of time to get back to a person. Great customer service. I will be sure to spread the word to my friends that I recruited.

I case you can't tell----I am sooooooo not happy.

shinny
11-07-2009, 01:16 AM
I have been a member for several months and no problems til now. Several movies keep freezing up at various points no matter what I do. I have current RP yada, yada. I pm'd etworm a week ago on 10/31 about refunding the MG's wasted on trying to watch....and never heard a word. This thing about watching a movie 10 times in 24 hours? Ha. I got charged EVERY TIME I TRIED TO WATCH those 2 movies I pm'd etworm about. 20 MG in less than 3 hrs.

Just tonight I wasted another 5 MG trying to watch my sister's keeper and that froze up at 23.43. Should I waste my energy on etworm with that? I should think that a week is plenty of time to get back to a person. Great customer service. I will be sure to spread the word to my friends that I recruited.

I case you can't tell----I am sooooooo not happy.


Hi there, sorry to hear you are having trouble. I've sent a PM to etworm regarding this post, so hopefully he will reply shortly.

With regards to RP, are you watching it in the first screen when it opens or do you click on the R at the bottom right and watch in realplayer mode? If it's the former then try doing the latter. If you allow it to load up, you shouldn't get it freezing.

Let me know how you get on.

Shinny

smtf21
11-07-2009, 06:19 AM
hey,

I have tried watching movies from your website with a macbook, even though i have downloaded flashplayer it doesn't work... any suggestions?

shinny
11-07-2009, 06:46 AM
hey,

I have tried watching movies from your website with a macbook, even though i have downloaded flashplayer it doesn't work... any suggestions?


Hi there, check out this thread as there as some good tips for Mac users:

MAC OS X Real Player Troubleshooting Guide(Solutions &Tips) (http://www.movieforum.cc/showpost.php?p=2428&postcount=4)

etworm
11-09-2009, 09:52 PM
I am sorry for the issue,
mg refunded to your account, please check out!

I have been a member for several months and no problems til now. Several movies keep freezing up at various points no matter what I do. I have current RP yada, yada. I pm'd etworm a week ago on 10/31 about refunding the MG's wasted on trying to watch....and never heard a word. This thing about watching a movie 10 times in 24 hours? Ha. I got charged EVERY TIME I TRIED TO WATCH those 2 movies I pm'd etworm about. 20 MG in less than 3 hrs.

Just tonight I wasted another 5 MG trying to watch my sister's keeper and that froze up at 23.43. Should I waste my energy on etworm with that? I should think that a week is plenty of time to get back to a person. Great customer service. I will be sure to spread the word to my friends that I recruited.

I case you can't tell----I am sooooooo not happy.

sherifomran
11-13-2009, 01:07 PM
Hai, thank you very much possible

annikalund
11-14-2009, 06:57 PM
Hi, today I am unable to use the site. For some reason all movies stop at 'connecting'. Usually all works really well. I was unable to actually watch Dogville, so please reimburse the MGs and I will try another day. thanks, A

waterlilybarb
11-14-2009, 10:51 PM
Please send a PM to etworm (http://www.movieforum.cc/private.php?do=newpm&u=12) requesting reimbursement for MG.

ohhmmama
11-20-2009, 04:20 PM
I would really like it if the movie lengths were posted before you had to click on play. Sometimes I am not sure if I have enough time to watch the whole movie. I know you have 24 hours, but I prefer to watch in one sitting. I think including the length with the other information would be very helpful!
I haven't read the whole thread. I'm not sure if this has already been addressed.
Thanks for all your hard work!!
:D

waterlilybarb
11-20-2009, 04:43 PM
I agree, that would be helpful. In the meantime, IMDb posts the running time of the movies, so you may want to check there if you're looking at a couple specific titles & wanting to know which one will fit in the time you have to watch. :)

bala
11-21-2009, 08:54 AM
yes i think that great addition feature but i always keep forget to check the length but i uusually allow 2 hours ( since most movie between 80-110 minutes) if i don't have that much time i don't bother click. :)

spartaco
11-30-2009, 06:48 PM
This thread is for anyone having problems, suggestions, or comments about the site, and we wil try our best to get you the answers, so feel free to post here and one of our MODs will try and help you:)

For the past two days I've been trying to watch some movies and for wathever reason I haven't been unable to connect to the web a I was still charged for those movies

waterlilybarb
11-30-2009, 09:28 PM
There have been some erver problems. Please send a PM to etworm. The link is in the quote below.

I apologize on this matter, the streaming server was down.
Now it's online, any members who lost mg please send me a private message. I would like to refund your mg.
Here a link to PM etworm (http://movieforum.cc/private.php?do=newpm&u=12)

GollygeeIamMe
12-21-2009, 01:43 PM
May u all know PEACE this holiday season.

Merry Christmas

Happy Holidays

Happy Hanukkah

Happy Kwanzaa