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valula1978
11-21-2011, 03:08 PM
The film gets to around 13mins and stops, i tried it twice, to which it took 2 payments, please refund my credits and repair, i was looking forward to watching it.

waterlilybarb
11-21-2011, 05:05 PM
The film gets to around 13mins and stops, i tried it twice, to which it took 2 payments, please refund my credits and repair, i was looking forward to watching it.

Please post #1 in our: LOST POINTS? Send a PM to etworm and get lost pts back (http://www.movieforum.cc/showthread.php?p=7366#post7366) thread. The instructions for how to seek reimbursement, as well as links to other useful threads, can be found there.

BTW, you didn't mention if you were using the Flash or RealPlayer site, since that particular movie is on both. I tested it on the Flash site and it loaded and played past 13 minutes, so I'm not sure why you had an issue.
Either way, you should never be charged more than once if you have not surpassed 10 clicks/24 hours on any movie. Any time that happens, please feel free to seek reimbursement.